FAQ | THE BLACK AND WHITE STORE

Where are you located?

We operate primarily online, offering free shipping across India.
How do I place an order?

Placing an order on The Black and White Store is easy! Simply browse through our collection, select the items you love, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details, and your order will be on its way to you soon.
Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service team for assistance.
What is The Black & White Store?

The Black & White Store is a premium menswear brand offering classic and stylish clothing, including hoodies, t-shirts, and more, made from high-quality, eco-friendly materials.
What payment methods do you accept?

We accept various payment methods, including U.P.I. credit/debit cards, net banking, and popular digital wallets.
How can I contact customer service?

.You can reach our customer service team via email at info@theblackandwhitestore.in or through our Instagram direct messages or through our WhatsApp business number +917794843554
What type of products does The Black and White Store offer?

The Black and White Store offers a premium selection of men's wear, including stylish oversized t-shirts, boys' hoodies, men’s printed t-shirts, cargo pants, and sophisticated shirts. Our collections feature timeless, minimalist fashion essentials in classic black and white designs.
What materials are your products made from?

The products at The Black and White Store are made from high-quality and eco-friendly materials. We prioritize sustainability and quality in our manufacturing process to provide you with stylish and durable clothing options.
Are your products true to size?

Yes, our products at The Black and White Store are true to size. We strive to provide accurate sizing information to help you choose the right fit. If you have any specific sizing concerns, feel free to reach out to our customer service team for assistance.
What sizes do you offer?

The Black and White Store offers a wide range of sizes to cater to all customers. Our sizes range from small to extra-large, ensuring that everyone can find the perfect fit for their style and comfort. Please refer to our size guide for detailed measurements and recommendations.
Do you offer any discounts or promotions?

Yes, we frequently offer discounts and promotions. Follow us on Instagram, Facebook and sign up for our newsletter to stay updated on the latest deals.
How can I use a promo code?

During checkout, enter your promo code in the designated box and click "Apply" to receive your discount.
How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team with your order number and reason for the return. We will provide further instructions
How can I track my order?

Tracking your order from The Black and White Store is easy! Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery and know exactly when your package will arrive.
What is your return policy?

We offer a 7-day return policy on all items. Products must be unworn, unwashed, and in their original condition with tags attached
How long will it take to receive my order?

Orders are typically processed and shipped within 2-3 business days. Delivery times vary based on your location but generally take 5-7 business days.
Do you offer free shipping?

The Black and White Store offers free shipping on all orders within India. We strive to deliver your items promptly and securely. Once your order is processed, you can expect your package to arrive within 5-9 business days.
Do you offer refunds?

Yes, we offer refunds for returned items. Refunds will be processed within 7-10 business days after we receive and inspect the returned product.